FROM REQUEST TO OUTCOME
MEDICAL PRACTICES + SMEs
AQELIOS visual presentation

MEDICAL PRACTICES + SMEs

The organisational and operational management platform for medical practices and SMEs.

AQELIOS® is a platform designed to manage requests and coordinate day-to-day work. It organises priorities, coordinates actions across people and tools, tracks deadlines and keeps outcomes visible, with the necessary human approvals.

FOR THE TEAM

Fewer interruptions.
More presence.

The aim is to help the team stay available for people while keeping requests, next actions and pending approvals visible.

An assistant remains available while AQELIOS® tracks incoming requests

HOW AQELIOS WORKS

Five responsibilities. One continuous thread through to the outcome.

Each tool does its job. AQELIOS® keeps work on track.

Requests and context
Identify what has come in, the need expressed and the information relevant to handling it.

Priorities and owners
Make clear what matters, what is waiting and who is responsible for the next step.

Actions and approvals
Clarify the next action and the human approval required before it is carried out.

Deadlines and follow-ups
Track dates, pending responses and follow-ups to plan under the agreed rules.

Outcomes and context handover
Keep a clear record of what is complete, what remains open and the context needed to take over.

Connecting to your existing environment. AQELIOS is designed to connect with existing tools where the available interfaces, connectors and permissions allow. Telephone, email, WhatsApp, calendars and business software are not all connected by default. The channels and actions actually available depend on the scope that has been validated and activated.

01

Received

Whatever the channel.

02

Understood

Useful intent and context.

03

Prepared

The next action becomes clear.

04

Approved

People step in when needed.

05

Resolved

The outcome remains verifiable.

01

Suivi bout en bout

La demande ne disparaît pas après son classement.

02

Multicanal

Le contexte reste rattaché au même travail.

03

Deadlines and follow-ups

DEMONSTRATION EXAMPLE

130 emails should not become a full day’s work.

This fictional example illustrates an organised view of requests: what has been handled, what is waiting and what needs a decision.

130received
84handled
25tracked
13prepared
8decisions

Illustrative demonstration example.

Beyond the volume received, the aim is to make clear who needs to do what and what should happen next.

Les attentes suivent les règles définies.

04

Human approval

Les décisions sensibles restent explicites.

05

Preuve de résultat

Chaque action conserve un état vérifiable.

FOR MANAGERS

See what matters.
Stay in control.

Ce qui a été traité, ce qui avance et ce qui nécessite une décision — dans une vue claire.

A manager sees what genuinely requires attention

THE ACTUAL WORKSPACE

“What needs my attention today?”

Requests · see what comes in and its status
Deadlines · see what needs follow-up
Actions · track what is prepared, in progress or awaiting approval

The context remains visible and work continues to be tracked.

IOS · ANDROID

What matters goes with you.
The noise stays behind.

Les responsables retrouvent les demandes importantes, les validations et le suivi utile même hors du poste de travail.

  • Attention view
  • Décisions préparées
  • Continuité entre desktop et mobile

CONTINUITY OF FOLLOW-UP

The office grows quiet. The context remains.

The aim is to see what has been handled, what is waiting and the next step. An automatic follow-up is available only if the relevant workflow has been validated and activated.

An evening office scene illustrates continuity of follow-up.

POURQUOI AQELIOS

Moins de fragmentation.
Davantage de continuité.

AQELIOS n’ajoute pas un canal de plus. Il suit le travail entre les outils, les personnes et les échéances jusqu’au résultat.

MISSION

Make day-to-day work flow smoothly and remove grey areas between requests, people and tools.

VISION

Enable organisations to work with greater continuity and visibility, and less fragmentation.

VALUES

Usefulness · Reliability · Clarity · Continuity · Human control

SÉCURITÉ & CONFIDENTIALITÉ

Designed to work with clear rules.

Contrôles d’accès, validation humaine, traçabilité et minimisation des données structurent le fonctionnement d’AQELIOS.

Access rights

Configurable by role.

Human approval

For sensitive actions.

Traceability

A verifiable processing status.

Why AQELIOS?

In many organisations, the problem is not a lack of tools. It is the lack of a shared view of requests, responsibilities and what needs to happen next.

A call comes in, an email is waiting, information needs to be passed on. Beyond the channel, someone must establish the priority, identify the right person, prepare an action and track its outcome.

AQELIOS grew out of this need to manage the work. Its role is to retain useful context and make work understandable from the initial request through to the outcome.

Illustrative example using fictional data: a colleague takes over a case during an absence. Within her authorised scope, she reviews its status, the information available, the next step and the deadline. She can see what has been done and what still needs a decision.

Developed in French-speaking Switzerland for medical practices and SMEs, AQELIOS prioritises simplicity and human control. Connections to existing tools support this role; they depend on the technical capabilities and permissions available.

Each tool does its job. AQELIOS® keeps work on track.

AQELIOS PLANS

Choose how far AQELIOS supports you.

Medical practice or SME: the scope adapts to how you work.

AQELIOS ESSENTIEL

CHF 590 / month

Setup:
CHF 490

Emails, requests and follow-up.

  • Intelligent email handling
  • Follow-up through to the outcome
  • Obligations & deadlines
  • Workspace

AQELIOS ORCHESTRATION

From CHF 1’490 / month

Setup:
from CHF 1’490

Advanced orchestration and integrations.

  • Everything in Continuité
  • Advanced integrations
  • Advanced automations
  • Tailored support

Annual discount of 10% on the recurring subscription only. The annual plan is paid in a single payment in advance; setup fees are separate and are not discounted.

Essentiel and Continuité: reference prices shown. Orchestration: from the stated amount, subject to a quotation. The accepted Order Form specifies the firm amount, scope and applicable VAT. Complex, multi-site or high-volume configurations require a prior quotation.

Monthly: 30 days’ notice to the end of a calendar month. Annual: renewal for 12 months; non-renewal may be notified up to the day before expiry, with no ordinary pro rata refund, subject to contractual and statutory exceptions.

Read the V2.3 General Terms and Conditions · 72-hour demonstration terms

Setup includes scoping, configuration, rules, user permissions, testing and activation support.

FREQUENTLY ASKED QUESTIONS

Before you get started.

We start with your requests, priorities and the way your team works. The demonstration lets you examine available workflows using fictional data and identify integration needs; it is not a live deployment. The scope, permitted actions and human approvals are agreed before activation, following checks of the technical prerequisites and required permissions. Features still under validation are identified separately.

No. Medical software retains its specialised functions. AQELIOS is designed to manage requests, responsibilities, actions and follow-up across the team. A secure email service such as HIN retains its role in medical communications. Any connection of these tools to AQELIOS is assessed separately, according to the available interfaces, permissions and agreed scope. The current conditions for using patient data are set out in the Medical practice section.

The team retains the decisions and approvals defined for each workflow. AQELIOS is designed to prepare and coordinate actions within the permissions granted and the features activated. The intended outcome is a clear view of what is proposed, what awaits a decision and what has actually been carried out.

Access, approvals, audit trails and data-minimisation rules are defined according to the deployment context and applicable requirements.

FIRST STEP

Explore better day-to-day management for your practice or business.

Free 72-hour trial
No payment card · No commitment · No automatic conversion

Demonstration environment with fictitious data. Access starts when credentials are provided and lasts for 72 consecutive hours. Submit your request using the form below.

The demonstration is not a live deployment. Features, channels and integrations still under validation are identified in the proposed scope; their activation is a separate step. No use with real patient data is currently authorised.

Read the 72-hour trial terms

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